YES BRAND NEW BOTH ! Reading through the whole manual ( I am a masochist) i "berlive" this has to do with the WARTERPROOFING . AFter nothing else to try .. I turned on the "water cleaning" AND it worked for 1/2 a day. I wish I could remeber how to get there ! Downling docs as we speak.
Having the same issue. Note 9 and Galaxy Watch are less than 2 weeks old. I tried most of the steps listed but nothing worked until I turned off "wake up by bezel" and enabled then disabled water lock. One of the two fixed it, for now at least. If it happens again I may return it.
i have mine connected to samsung phone....I didn't have to press buttons when i first got it but now that is the only way i can see the time. I love teh pedometre but and very frustrated with the face issue.
Ya... thanks for the solution. Turned off this feature will allow it to wake up on gesture during NON-SLEEPING hour...
This is a software bug.
SAMSUNG... when can we get patch to correct this bug?