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Original topic:

Watch won't turn on after charging

(Topic created: 07-04-2021 05:45 PM)
Manda91
Astronaut
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Galaxy Watch
My Galaxy Active 2 was acting up today, responding as if i was pushing buttons when i wasnt and not letting me turn it off. It died this afternoon when i was swimming laps but after an hour on the charger it still won't turn on and now has water seeping out when i push the buttons. Is there any saving this thing? It's only a year old and i got it because fitbit gave me issues.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@Manda91 I know how frustrating this is. As the watch is no longer charging or powering on, there is no troubleshooting available and service would be needed. For information or to set up a service ticket, you would need to reach out to customer support by calling 1-800-726-7864 or visiting this link: https://www.samsung.com/us/support/service/

Please note that any physical or liquid damage is not covered under the warranty and you would be responsible for the cost of the repairs. I apologize for any inconvenience. 



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6 Replies
user1xzlOYU8dw
Constellation
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Galaxy Watch
I have a similar issue, the watch will still turn on but the touch screen is unable to be used. I'm so disappointed this is my 2nd gear watch to die right after the warranty expired
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Manda91
Astronaut
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Galaxy Watch
Mine won't turn on at all and after looking for that particular issue, it's a somewhat common issue when taking galaxy watches in pools. And the warranty doesn't cover water damage 😒 i switched to this watch not even a year ago and I should have just stayed with fitbit
user1xzlOYU8dw
Constellation
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Galaxy Watch
Terrible advertising about "swimming features" I'm seriously thinking about jumping ship to Apple 🙃
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Manda91
Astronaut
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Galaxy Watch
I had fitbit before and loved it. My husband convinced me to do the galaxy for the smart watch aspect but fitbit has smart watches too so I'm switching back. I know they can handle my activities without getting water damage
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user1xzlOYU8dw
Constellation
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Galaxy Watch
I've had a gear s2 classic for almost 5 years and loved it the entire time, I've just had bad lucky with the 2 gear fitness watches
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

@Manda91 I know how frustrating this is. As the watch is no longer charging or powering on, there is no troubleshooting available and service would be needed. For information or to set up a service ticket, you would need to reach out to customer support by calling 1-800-726-7864 or visiting this link: https://www.samsung.com/us/support/service/

Please note that any physical or liquid damage is not covered under the warranty and you would be responsible for the cost of the repairs. I apologize for any inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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