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Samsung UN65 inch TV screen going dark.

(Topic created: 08-23-2021 05:40 AM)
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useru3eNU6KB3D
Constellation
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HD and UHD TVs

I bought a UN65MU6290 and after 1 year the screen went dark, gradually, and they can’t out and replaced board and was working again. Now 1.5 years later, the TV has been gradually growing darker but for the entire screen. Is this a known issue? 
I’ve had many Samsung TVs with great success, but this issue twice isn’t good. 
is this a lemon or a recall available? 

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SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01202526/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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