Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[ChatsworthTed]

Perhaps it would be better to call this an "Advisory" rather than a solution, as your company has offered "NOTHING". No real information, no real solution or workaround although the issue is 100% in your control. Shame on you, Samsung!

[PToastman]

Will we or can we get an e-mail when this issue is solved?

Turning it off for HOURS doesn't help either in case anyone was curious.

[userNca4D1glSa]

So I have 2 Blu Ray players BD-J5700 that started doing this last Thursday, please refund me the total of the 2 plus gas and hourly pay for shopping for a total of $226 for players, $4.50 for gas, and $16.26 for fuel. Total would be $246.76 just in case you updated your calculator with same software and it keeps just rebooting.

[userL7Brw2YYsB]

When is Samsung going to address this issue? You have hundreds, if not thousands of customers who are waiting for a solution. Please respond!

[Victorellas]

BD player HT J5530 affected Sunday June 21 st

[usergeeclAh9t6]

I have a BD-JM57 that just started doing this today.  Obviously a firmware update and the issue is not solved per @The BOSS lady.  We have a special needs son that we use the blu ray player a lot with.  I hope Samsung will step up and fix the issue instead of us having to buy something else.

We have tried all the troubleshooting steps with no results as well.

[userApUdTACOdl]

Why are you posting that the blue ray rebooting issue is solved when it is not?  I have two players A BD-JM57C and a BD-J5100 which both went into the reboot issue within a day of each other.  Both of my units are ethernet connected.  In speaking to a Samsung rep last week he said that Samsung is aware of the issue, that it is happening world wide and that Samsung is trying to come up with a work around.  How will we be made aware of a solution if or when it becomes avaiable?

[userz5v39Q8Eay]

None of these solutions work. It must be on your end. When will this problem be resolved? Mine was working last Friday and now it isn't. 

[userUt4qf3ZA2a]

Is there a solution yet? My player is not working either.  Had to unplug it due to the noise it was making.  Thanks.  

[user0PklH6122E]

Obviously there is no solution yet. My HT-J5550W has the same issue. I tried all suggested steps but nothing seems to work.

Still waiting for an update...

---

@The BOSS lady wrote:

We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information. 

---