Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userOFVaCfZ2Sf]

Hi I first joined this string a week ago and hae jumped to the end to see if we  have got anywhere . It seems you have weel done . Can  you tell me what number you rang , did you get a reference and a date for when it will be collected . I wish to do the same as the unit is useless as it is . Did you get a confirming e mail is so from who . Any info appreciated 

Thanks 

[Big-Bad-Brad]

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@userOFVaCfZ2Sf wrote:

Hi I first joined this string a week ago and hae jumped to the end to see if we  have got anywhere . It seems you have weel done . Can  you tell me what number you rang , did you get a reference and a date for when it will be collected . I wish to do the same as the unit is useless as it is . Did you get a confirming e mail is so from who . Any info appreciated 

Thanks 

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Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair. 

[userOFVaCfZ2Sf]

Hi Brad

Thanks for reply 1-800 is that a US number is so I guess there is a UK equivilent . Have you got your label ? can I have the e mail  address did they give you a timeline ?

[Big-Bad-Brad]

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@userOFVaCfZ2Sf wrote:

Hi Brad

Thanks for reply 1-800 is that a US number is so I guess there is a UK equivilent . Have you got your label ? can I have the e mail  address did they give you a timeline ?

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Go to the UK support page. 

https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/td-p/1811217

There are instructions there for both UK and Ireland. Go to the solutions header. (which is what the US page should have done days ago)

[userOFVaCfZ2Sf]

Perfect let's hope it works thanks 

[Avemaria92]

So is that it?  we go with the only solution 'we' all figured out which is to ship it in for repair?  No explanation directly from Samsung on this?

[userOFVaCfZ2Sf]

Unbelieveable a multi billion $ business and no official apology and easy route to remedy a problem they created . There are probably tens of thousands in this position , there  are 2000 on these post ,. As the previous post , are they truly going to collect from us all ? no way ,  they are working percentages in that they belive only a small number will bother to take it further . Disgraceful  , personally I want  some oform of refund as the units are useless. If I can proove purchase 50% of the purchase price will satisfy and may make me consider looking at Samsung again.I am in the UK and I am going to right to Watchdog , Which and whatever else is out there 

[SergeBolduc]

They stay in low profile in hope peoples who do not use internet community trash there player or home theater... This way they hope to minimize there lost. I just decide today to never buy a samsung product in future ( I have a refrigerator, washer and dryer and home theater). Last week I start looking for a new washer and dryer Samsung was my choice but now that company disgust me.

[userBJZ6yOzqs9]

Your frustration is understood.  But, when it comes to kitchen appliances make sure you steer clear of the Whirlpool family of products; Maytag, KitchenAid, etc.  They are worse.  Terrible service on both a dishwasher and refrigerator, plus terrible initial quality.  Took delivery of a stove, regrig., and dishwasher after a kitchen remodel.  The refrig was delivered with a big dent in the side.

Had to wait weeks for a replacement.  The replacment door hinges were out of whack, another wait for replacement.   The compressor on the second replacement burnt out within a year.  Had to wait a month for a replacement.  The technician they sent out tried to braize a new compressor into the unit in my  kitchen.  As he was literally melting copper tubing on my floor, I had to stop him and demand a new refrigerator.  

The soap dispenser on the dishwasher broke within a month of taking delivery.  I had to wait over a month for a replacment, why?  Because they were all faulty and had to wait for a new production run.

[userIRGuV5nQxJ]

This isn't the thread to whine about your non-Samsung kitchen appliances.  100% off topic.