Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[Big-Bad-Brad]

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@userwrGeyC1Bqo wrote:

My BD-JM57C is doing this, also.  Please advise.

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Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair. 

[HT-J4500-unhappy]

Hello @The BOSS lady 

Is that it? Still nothing official yet? I've read through a few pages (224! this is almost laughable!) and tried to turn my blu-ray on again. No patch yet, it seems.

I'll call the French support and write the story down here.

Come on Samsung. I've got a refrigetaror, microwave and blu-ray from you. You really think I'm going to trust you next time I want to buy whatever home appliance I need?

Two weeks already and nothing more than "We're aware"?

[Big-Bad-Brad]

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@HT-J4500-unhappy wrote:

Hello @The BOSS lady 

Is that it? Still nothing official yet? I've read through a few pages (224! this is almost laughable!) and tried to turn my blu-ray on again. No patch yet, it seems.

I'll call the French support and write the story down here.

Come on Samsung. I've got a refrigetaror, microwave and blu-ray from you. You really think I'm going to trust you next time I want to buy whatever home appliance I need?

Two weeks already and nothing more than "We're aware"?

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Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair. 

[user3BaZufk5Zr]

Didn't Understand What you said

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@Big-Bad-Brad wrote:

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@HT-J4500-unhappy wrote:

Hello @The BOSS lady 

Is that it? Still nothing official yet? I've read through a few pages (224! this is almost laughable!) and tried to turn my blu-ray on again. No patch yet, it seems.

I'll call the French support and write the story down here.

Come on Samsung. I've got a refrigetaror, microwave and blu-ray from you. You really think I'm going to trust you next time I want to buy whatever home appliance I need?

Two weeks already and nothing more than "We're aware"?

---

Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair. 

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[HT-J4500-unhappy]

Thank you Brad, again as stated in message: I am not in the US.

I wrote to the french branch.

[RusTones]

Well, we're waiting!?!  Can we at least get some indication that you're concerned about this issue that affects so many people here in the U.S.A.?

This had better be good!

You can't sell exploding cell phones, $1000 TV's with exploding capacitors, and millions of Blu-Ray players with the same expiration date and get away with it!

[user3BaZufk5Zr]

When will the solution will come ?

[Big-Bad-Brad]

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@user3BaZufk5Zr wrote:

When will the solution will come ?

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It's been here for the past few days... 

Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair. 

[userijKzPvBYO5]

This is a large scale problem. Need a solution fast or offer to replace all units.  I use this unit for all my streaming services as well as Blu Ray.  And you have known about it for over 10 days.  I have 3 Samsung TVs in addition to this player.  Will be my last Samsung product. 

[Big-Bad-Brad]

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@userijKzPvBYO5 wrote:

This is a large scale problem. Need a solution fast or offer to replace all units.  I use this unit for all my streaming services as well as Blu Ray.  And you have known about it for over 10 days.  I have 3 Samsung TVs in addition to this player.  Will be my last Samsung product. 

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Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.