Same issue here...since june 24th... As many people with the same issues in the same time... looks to me a bad software update... Very disapointed about the design here... no way to do a factory reset without acceding the menu... what happens when it is impossible to get the menu?
It's been over a week. We can't use the product that we purchased. Does Samsung has a plan for this? How long will it take to find a solution? Will the same issue involve the TVs as well?
Please tell me more about the product you need help with. Select a number.
(1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio
Here are the products I can help with. Select by replying with a number:
(1) Mobile Devices (2) TVs & home theater (3) Home Appliances (4) Computing
Please tell me more about the product you need help with. Select a number.
(1) TV (2) Blu-ray player (3) Home Theater (4) Set top box (5) Home Audio
Please describe your issue in a few words.
It's power cycling
Thank You
You are connected with Sabiah S from Samsung Care.
Hello!
The last two days have seen a variety of Samsung Blu-ray players worldwide suddenly cease working. The symptom is that they turn on when power is applied, whereupon they reboot themselves every few seconds endlessly. The power and eject buttons are ignored and all attempts at resetting them fail. After many owners contacted Samsung support and were told they needed to send their players in for hardware repair, Samsung appears to have admitted there is a common problem, not individual player failure. As they are all out of warranty and the reboot cycle precludes the normal software update process, we are awaiting a solution from them. I'm having this issue!
We have a dedicated team to assist you with the product, please stay connected while I transfer the chat.
I'm still waiting. After 20 minutes I got this
Sorry our wait times are longer than expected. You will be connected to an agent shortly.
We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information.
We are aware of customers who have reported an issue with boot loops on some Blu-Ray players and we are looking into this further. We will post an update here on this thread when we have more information.
Why are you checking this as resolved. It is most certainly not resolved. My wedding video is ransomed in your rogue Blu Ray power cycle. Not happy. Where is the fix Samsung?
