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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created on: 6/17/20 1:28 PM)
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2,665 Replies
user3GCWAGUyXK
Constellation
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Home Theater

I can't get mine to open either.  Hopefully Samsung responds to the issue quickly!

userB9QQP8wfQD
Constellation
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Mine is doing the same thing. It just keeps cycling. I was able to get the tray to open with the remote and remove my disk, but that's all it would do.

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userVb9ofc9X33
Astronaut
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My BD-J5900 is doing the same thing and I live in France. Samsung must find the fault, offer a solution or compensate its victimized customers.

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hckyguy788
Cosmic Ray
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EDIT: Here are other threads I have found on this issue since I posted my original message:

 

The same issue happening across other deviceshttps://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-BD-JM57C-keeps-cycling-on-off-whenev...

 

Larger thread for the J5500W device that I would suggest following and posting on if you're having the same issuehttps://us.community.samsung.com/t5/Home-Theater/HT-J5500W-acts-like-its-trying-to-read-a-disc-but-h...

 

 

As of two days ago, the receiver/blu-ray player keeps power cycling. It will turn on to the black screen with the Samsung logo and after 3-4 seconds it will restart and go back to the black screen with the Samsung logo. This issue has completely grounded my home theatre system. 

 

I've contacted a Samsung Care Pro and they are aware of an issue that they won't disclose and I'm waiting for a resolution. Has anyone else experienced this as well? Has anyone that has experienced this either remedied themselves or been contacted with a resolution yet? Does anyone know how to perform a factory reset using the hard keys on the receiver? 

 

Thank you in advance. 

 

 

NolaLass
Asteroid
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Loads of people are reporting this from many countries. It seems to have started on 6/17. 

userVFAdLLAcaK
Constellation
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Same, mine just started this! Was fine on Wednesday and Thursday it stopped working! Clicks and no sound. 

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Yes it's a huge problem for a LOT of people.  Check out the other threads here.  I have the same unit as you do, mine stopped working on the 17th.

 

We can only wait for Samsung's reply.  

hckyguy788
Cosmic Ray
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Home Theater

Thank you for your reply and I apologize if there is another thread associated with this issue that I missed. This is my first time posting and browsing on Samsung Community. Can you please provide the links to any other threads, so I can monitor those as well? 

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CalebC
Asteroid
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userLS5nqofxut
Constellation
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Appears this thread is closed because it's been "solved" which consisted of them acknowledging a problem without providing a solution yet