Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userB9QQP8wfQD]

Mine is doing the same thing. It just keeps cycling. I was able to get the tray to open with the remote and remove my disk, but that's all it would do.

[userVb9ofc9X33]

My BD-J5900 is doing the same thing and I live in France. Samsung must find the fault, offer a solution or compensate its victimized customers.

[hckyguy788]

EDIT: Here are other threads I have found on this issue since I posted my original message:

The same issue happening across other devices: https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-BD-JM57C-keeps-cycling-on-off-whenev...

Larger thread for the J5500W device that I would suggest following and posting on if you're having the same issue: https://us.community.samsung.com/t5/Home-Theater/HT-J5500W-acts-like-its-trying-to-read-a-disc-but-h...

As of two days ago, the receiver/blu-ray player keeps power cycling. It will turn on to the black screen with the Samsung logo and after 3-4 seconds it will restart and go back to the black screen with the Samsung logo. This issue has completely grounded my home theatre system. 

I've contacted a Samsung Care Pro and they are aware of an issue that they won't disclose and I'm waiting for a resolution. Has anyone else experienced this as well? Has anyone that has experienced this either remedied themselves or been contacted with a resolution yet? Does anyone know how to perform a factory reset using the hard keys on the receiver? 

Thank you in advance. 

[NolaLass]

Loads of people are reporting this from many countries. It seems to have started on 6/17. 

[userVFAdLLAcaK]

Same, mine just started this! Was fine on Wednesday and Thursday it stopped working! Clicks and no sound. 

[userIRGuV5nQxJ]

Yes it's a huge problem for a LOT of people.  Check out the other threads here.  I have the same unit as you do, mine stopped working on the 17th.

We can only wait for Samsung's reply.  

[hckyguy788]

Thank you for your reply and I apologize if there is another thread associated with this issue that I missed. This is my first time posting and browsing on Samsung Community. Can you please provide the links to any other threads, so I can monitor those as well? 

[CalebC]

Here's probably the largest thread on it so far: https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-BD-JM57C-keeps-cycling-on-off-whenev...

[userLS5nqofxut]

Appears this thread is closed because it's been "solved" which consisted of them acknowledging a problem without providing a solution yet

[hckyguy788]

Can you take a screenshot and post it? I have not accepted a "solved" solution from Samsung and this issue is not solved yet. I am seeing that this is still open on my end.