Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[OregonUSA]

Add my HT-J4500 to the list. Same exact symptoms. Boots disc drive, flashes home screen and selects "Photos" and then shuts down.

[userFzBRkf7V2O]

Same here with BD-J5700. I was ready to smash up this unit when I stumbled on this thread of similar complaints! I have already spent half day trying to trouble shoot this problem which you seemed to have deliberately caused. Or is this Samsung's way of telling all the customers to stop buying it's products? Very disappointing that you say this case is solved when it is not. 

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@Anonymous wrote:

We're sorry to hear that! Have you tried unplugging the unit for 5 minutes? Are you getting any error messages?

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It's a no-brainer for anyone to try that the very first time. Of course it did not work becuase only you can fix this problem as I can see.

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@Anonymous wrote:

We're sorry to hear that! Have you tried unplugging the unit for 5 minutes? Are you getting any error messages?

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[usertXF0wMHxiq]

I've unplugged it for 12 hours, no difference.

Also held down the power, eject and both at the same time, no difference.

I'm not sure what you mean by error messages since the menu screen only shows up for a second before rebooting.

[userImyQRklIow]

I have a similar issue with the boot up process. It indefinitely cycles model: HT-J5500W

[dee hubbard]

I have the same issue with my BD-J5100ZA and i have tried everything. Nothing works . The menu doesn't stay up long enough to do anything.

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@Anonymous wrote:

We're sorry to hear that! Have you tried unplugging the unit for 5 minutes? Are you getting any error messages?

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Yes i've tried EVERYTHING.

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@Anonymous wrote:

We're sorry to hear that! Have you tried unplugging the unit for 5 minutes? Are you getting any error messages?

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YES i've unpugged it. Doesn't work. Mwssge says no signal

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@Anonymous wrote:

We're sorry to hear that! Have you tried unplugging the unit for 5 minutes? Are you getting any error messages?

YES i've unpugged it. Doesn't work. Messge says no signal

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[userEyAiJzlpwh]

My DVD player: BD-J5900 has exactly the same issue!

Please sort it out Samsung!

[usermnrc4AgXv9]

Hello:  I'm also experiencing this same issue - I contacted Samsung support via text-explained the same situation with my two blu-ray JM57C players beginning 4pm Thursday (June 18).  Followed his direction/attempts to resolve (unplug wait, reconnect power; couldn't update or verify current firmware version).  I referred him to this community forum and explained it's happening widely.  He assured me Samsung support would resolve/ respond in 2 business days.  Have not heard any follow-up and am continuing to wait for a firmware update ?

[userEyAiJzlpwh]

Mine went wrong the same day whilst I had a dvd on pause....

[userC56uTwisG1]

My BD-JM59 started doing the same thing.  Your engineers are welcome to buy back my  unit so they can start diagnosing it.  This is ridiculous how many different models all started having the problem at the same time.   Clearly, there is a fatal flaw in the power module design.  Smells like a warranty recall to me.  I look forward to you posting an address where these units can be sent for warranty service. 

[usergJfokJqO5r]

Have you seen how big this problem is across these boards? It won't even factory reset. Looks like my next phone won't be a Samsung.