Hi everyone....I chatted with Samsung for the sixth straight day a bit ago, and after going through the same back and forth, I finally got semi-nasty and used SHOUTY CAPITALS to voice my displeasure, and pretty much demanded either a fix or a replacement. I was told that 'it has been determined that my unit needs to be sent to a repair center for repair'. I provided infomation to them to send me a box. They do not have a turnaround time as of now.
This is the first potential 'solution' I've seen on any of these forums that is not speculation. Hopefully this is real and my unit will be repaired/replaced.
Has anyone else had a similar contact with anyone at Samsung? I'll post updates if I get anything new.
It is not under warranty. I specifically asked whether or not the repair and shipping was covered by Samsung and was told yes, it would be. I saved the text so when they come back and say I do have to pay for it I will have proof. So it's not resolved, but it's a better answer than anything I've seen so far.
So it looks like at least some models cannot be fixed remotely and that Samsung might be thinking of a expecting customers to come forward, rather than to issue a recall notice(s).
Mine is over a year out of warranty. I did provide the model and serial number to them several times. The fact that they say they are going to repair/replace my out of warranty unit tells me that they know these units are flawed, and yes, people will probably have to reach out to them in order to get a repair/replaement.
I was told I'd receive an email with instructions and information within a few hours. Again, I'll update this as I get more information.
BTW...I am not a Samsung rep...everything I am saying is either what they have directly told me, or speculation.
Our unit went down with all the others and we have been waiting for it to be resolved. It is still an issue so chatting with Samsung and they are telling me that there are no issues with our models! There absolutely weren't any issues until they did something to cause all of our blu ray players to loop continuously! So, it is OUR problem now! I have to buy a new unit now but it absolutely will NOT be a Samsung! Shame on you Samsung!
Thanks, I hadn't thought of that. I was so frustrated after chatting with them yesterday!
They did offer to send me to a service rep but when I asked if it was going to cost me anything, they said because my unit was out of warranty that yes, I would have to pay for repairs. 😡
