Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: yesterday)
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Jwrc
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

354 Replies
Avas
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I don't think the soundbar updates if it's the same firmware version (for those trying USB method). Samsung would have to issue a new firmware version for us to see if it works or not 

viciouschloe
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Same here Q990D stuck on HDMI 1 , does not connect to the wifi and will not pass an HDMI signal.  šŸ˜ž

DanRoss
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do i try to send it in? is there any way they can fix this with an ā€œupdateā€ ? what do we do? 

 

wish they could send someone to ME to fix and not have to send it in the mail

JoseMalaga
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Yo maƱana lo llevo al servicio tƩcnico en MƔlaga ( EspaƱa) . Ya informarƩ que me dicen.

user29eh5nDPZi
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Just another ā€œmine tooā€, bricked 990d

Members_yQSfY8k
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another one bricked! 990d 

Seanlcq
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Samsung dgaf on this global widely spread issue at all? So irresponsible

DARKDEALX-23
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righty as thereā€™s no official response by Samsung on this matter. If I do not receive my escalated call, regarding my right to a replacement under the U.K. Consumer Rights Act 2015. I will be going to the U.K. National Papers and also exercising my right to raise a card dispute to my card issuer to ensure Iā€™ll get my money back. Should this poxy company unable to sort b their crappy mess out.

This means Fā€™kd Samsung, return ā€˜Brickedā€™ Soundbar to retailer.  

Adma
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You are absolutely right.  The retailer under the 2015 Act is fully responsible for repairing or replacing the product not the manufacturer.  They should sort out the problem for  you in good time and then fight it out with Samsung for the mess that they have caused.

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Hexes
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This is absolute **bleep**. Is firmware really not tested before sending out and bricking tens of thousands of units?