Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Avas]

I don't think the soundbar updates if it's the same firmware version (for those trying USB method). Samsung would have to issue a new firmware version for us to see if it works or not 

[viciouschloe]

Same here Q990D stuck on HDMI 1 , does not connect to the wifi and will not pass an HDMI signal.  😞

[DanRoss]

do i try to send it in? is there any way they can fix this with an “update” ? what do we do? 

wish they could send someone to ME to fix and not have to send it in the mail

[JoseMalaga]

Yo mañana lo llevo al servicio técnico en Málaga ( España) . Ya informaré que me dicen.

[user29eh5nDPZi]

Just another “mine too”, bricked 990d

[Members_yQSfY8k]

another one bricked! 990d 

[Seanlcq]

Samsung dgaf on this global widely spread issue at all? So irresponsible

[DARKDEALX-23]

righty as there’s no official response by Samsung on this matter. If I do not receive my escalated call, regarding my right to a replacement under the U.K. Consumer Rights Act 2015. I will be going to the U.K. National Papers and also exercising my right to raise a card dispute to my card issuer to ensure I’ll get my money back. Should this poxy company unable to sort b their crappy mess out.

This means F’kd Samsung, return ‘Bricked’ Soundbar to retailer.  

[Adma]

You are absolutely right.  The retailer under the 2015 Act is fully responsible for repairing or replacing the product not the manufacturer.  They should sort out the problem for  you in good time and then fight it out with Samsung for the mess that they have caused.

[Hexes]

This is absolute **bleep**. Is firmware really not tested before sending out and bricking tens of thousands of units?