Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[Samsunero]

You can update it with a USB flash drive. 

[Members_xi9IYlF]

I think the problem is that the change prevents USB updating. Other people have tried to do it and it does not work

[Avas]

I don't think the soundbar updates if it's the same firmware version (for those trying USB method). Samsung would have to issue a new firmware version for us to see if it works or not 

[viciouschloe]

Same here Q990D stuck on HDMI 1 , does not connect to the wifi and will not pass an HDMI signal.  😞

[DanRoss]

do i try to send it in? is there any way they can fix this with an “update” ? what do we do? 

wish they could send someone to ME to fix and not have to send it in the mail

[JoseMalaga]

Yo mañana lo llevo al servicio técnico en Málaga ( España) . Ya informaré que me dicen.

[user29eh5nDPZi]

Just another “mine too”, bricked 990d

[Members_yQSfY8k]

another one bricked! 990d 

[Seanlcq]

Samsung dgaf on this global widely spread issue at all? So irresponsible

[DARKDEALX-23]

righty as there’s no official response by Samsung on this matter. If I do not receive my escalated call, regarding my right to a replacement under the U.K. Consumer Rights Act 2015. I will be going to the U.K. National Papers and also exercising my right to raise a card dispute to my card issuer to ensure I’ll get my money back. Should this poxy company unable to sort b their crappy mess out.

This means F’kd Samsung, return ‘Bricked’ Soundbar to retailer.