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03-11-2019 01:56 PM in
Home TheaterThe volume is stuck at one level and won't change
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02-17-2021 08:35 AM (Last edited 02-17-2021 09:36 AM by SamsungJustin ) in
Home TheaterTry turning it off then back on. If that does work...
The problem has been solved on my setup so hopefully this will work for you. I have a 2016 UN49MU650DFXZA TV and new Q60T soundbar. Wasn't an issue with my previous M550 soundbar, just with the new Q60T one.
First thing to try is to use the "Universal Remote" option on the tv to setup the tv remote to control the soundbar. It doesn't seem like this should be necessary as all of the devices are Samsung but it did make the difference and the tv remote always works for the volume now.
I also upgraded the firmware on the tv by manually downloading the latest version from the website and using a USB stick. This latest version wasn't available through the tv's interface. I don't know whether this is necessary in addition to setting up the "Universal Remote" but it doesn't seem to hurt. And actually the TV Plus additional channels are working again. I did have to reset the Smarthub after this because the app icon bar got messed up but everything seems to be working fine now.
Good luck.
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03-11-2019 02:16 PM in
Home TheaterDid you your battery in the remote control?
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03-11-2019 06:07 PM in
Home TheaterCheck
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03-13-2019 06:35 PM in
Home TheaterTry turning it off and on.
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03-13-2019 06:42 PM in
Home TheaterThank you! Switching it off and on again actually did the trick. 😀😁
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08-07-2019 12:01 PM in
Home TheaterI have the same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI ARC.
Volume cannot be lowered sometimes. Restarting the soundbar or mute fixes the problem.
Latest firmware is installed.
Any fix for this?
Mute or restart is a workaround, not a fix.
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08-07-2019 12:26 PM in
Home TheaterHave you tried using a different HDMI cable? Is Anynet+ turned on, on the soundbar?
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10-07-2019 06:10 AM in
Home TheaterStill looking for a real fix here. Thanks for calling out the shortcoming in this solution.
Any word from Samsung on what this issue stems from or how to address it?
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10-07-2019 07:33 AM in
Home TheaterHave you also tried disconnecting the TV from the Soundbar and pairing it again by pressing and holding the source button n the right-side panel of the Soundbar for more than 5 seconds to display “BT PAIRING?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.