Soundbar volume control is not working

[aloy]

The volume is stuck at one level and won't change

[Samsung_BNgmqBN]

Did you your battery in the remote control?

[Samsung_BNgmqBN]

Check

[Samsung_ASAM]

Try turning it off and on.

[aloy]

Thank you! Switching it off and on again actually did the trick. 😀😁

[Servior]

I have the same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI ARC. 

Volume cannot be lowered sometimes. Restarting the soundbar or mute fixes the problem.

Latest firmware is installed.

Any fix for this?

Mute or restart is a workaround, not a fix. 

[Anonymous]

Have you tried using a different HDMI cable? Is Anynet+ turned on, on the soundbar?

[user9Q4eUNn6mk]

Still looking for a real fix here. Thanks for calling out the shortcoming in this solution.

Any word from Samsung on what this issue stems from or how to address it?

[SamsungTam]

Have you also tried disconnecting the TV from the Soundbar and pairing it again by pressing and holding the source button n the right-side panel of the Soundbar for more than 5 seconds to display “BT PAIRING?

[userczCBiqBsi5]

Oh my god it's not just me! Did you ever find a solution for this? The CEC soundbar control mostly works - volume up always works, but volume down seems to get "stuck" at a random level....you can volume up from there but volume down always gets stuck at that same level until mute or restart.  I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. 

And to the other replies...Yes I've tried multiple HDMI cables, yes anynet is enabled (otherwise CEC wouldn't work at all) and no, I have not tried re-pairing Bluetooth, since this is ARC over HDMI - it's not using bluetooth