There is no error code. I have followed the directions in the link that you provided. The auto release is turned on. It was opening when I first got my dishwasher, but now it is not.
AutoRelease Dry is designed to improve drying performance by automatically opening the door during the last 5 to 15 minutes of the cycle. The door opens when the temperature has fallen below 122 degrees Fahrenheit. An internal fan is activated to protect your countertop from moisture.
This setting defaults to on because it helps improve drying performance. However, the setting can be turned on and off if desired. See below for steps on how to do so:
TouchPOWERto turn on the dishwasher.
To enter the settings menu, touch and holdLower Sanitize andHi-Temp Wash Delay Start untilU0orU1 appears on the display.
TouchSanitizerepeatedly until A0 or A1 appears on the display. Then touchDelay Startto alternate between the two options.
If A0 appears, AutoRelease Dry is disabled (not recommended).
If A1 appears, AutoRelease Dry is enabled (the recommended default).
Repeat this step if needed to reach your desired option.
To save your settings, touchPOWER. The dishwasher will power off.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2tCGnGK
- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:
If your devices starts to overheat, it could cause some issues. Use this guide to prevent overheating and help keep your devices at their normal operating temperature.
I'm having the same issue with my door auto release. It only works sometimes, usually when I select the "normal" cycle. It seems all other cyckes don't work.
Curious about this issue also, as my dishwasher just started exhibiting the same behavior. It worked fine for the first month or two and then stopped auto releasing. I have checked the settings on the dishwasher and in my smartthings app and it is set correctly.
