Before a Samsung rep copies and pastes their long step-by-step solution and a link to a page that does not address this problem, please read:
I came into the kitchen and found it covered in water, the water dispenser on my refrigerator was running full blast. 1. I pressed the switch you use for water or ice, and it didn't stop 2. I changed the switch to ice (you can't get water and ice the same time), it didn't stop. 3. I opened the opposite door, which normally stops the water or ice. It didn't
I called Lowe's extended warranty. Today will be 24 days since my problem. Tech came 2 days later and has not called or answered our calls since. Said it was a solenoid, and would take 4-5 days. We've called his office, and his cell, nor answer or reply. Lowe's says they "escalated" this to the next level and I would hear from someone in 2 business days. This has been 3 different times.
If someone would just tell me what part I need, I'll order it and get my refrigerator working 100% again. For a refrigerator less that 1½ years old and costs over $2,000, I shouldn't have to buy ice cube trays and make my own ice in a refrigerator with 2 (two) ice makers.
I have searched online, and I can't find a solution. I also can't find from any parts warehouses what solenoid this model uses. Your water hookup line used to be on the left bottom or right bottom directly into a solenoid that would turn on the water to the ice makers or water dispenser. On this model, the line connects to a short water white line middle right side with blue lines feeding to the 3 areas in need (2 ice makers and water dispenser).
What part will fix this??? Don't send me to a troubleshooting page. It's been looked at, and determined it's a defective part.
Can you get to the solenoid to see the part #? Seems Amazon has a variety of solenoids for Samsung fridges, but it goes by part # not fridge model #. Your manual might have a parts list chart.
found this: Samsung Fridge Solenoid it lists the model numbers but says not all supported model numbers are listed. There are also several other solenoids listed. Do a search. Be aware, though, that doing your own repair may void your extended warranty.
