- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-20-2018 05:45 PM (Last edited 06-02-2023 05:23 PM by SamsungAl ) in
Kitchen and Family HubMy family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 12:02 AM (Last edited 08-17-2020 04:59 PM by MsBri1 ) in
Kitchen and Family HubNo...is anyone even getting a response from samsung knuckleheads on what to do ??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-17-2020 11:26 AM (Last edited 08-17-2020 04:59 PM by MsBri1 ) in
Kitchen and Family HubWe are sorry to hear about this. Please send your model and serial numbers to this PM Link, and we will look in to this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-23-2020 11:30 AM (Last edited 08-24-2020 11:44 AM by MsBri1 ) in
Kitchen and Family HubMy family hub screen has not been responding. I believe a Samsung update broke the touch input. The screen still works, but touch input is not registered. How do I revert my software to before you auto-updated it and broke the touch input?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-24-2020 10:08 AM (Last edited 08-24-2020 11:44 AM by MsBri1 ) in
Kitchen and Family HubThis Has been going on for months. Has anyone received a solution for the unresponsive fridge screen and it's fixed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2020 03:46 PM in
Kitchen and Family HubNope, mine is still frozen but everything else works...I've also tried all the suggestions. I really think it has to do with an update gone wrong. Only had it for 13 months 😭 Come on Samsung!!! Help us out!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-26-2020 05:27 PM in
Kitchen and Family Hub@userNbVv8ldg3P We are sorry to hear about this. Please send the full model and serial numbers to this PM Link, and we will look in to this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-08-2020 09:56 AM in
Kitchen and Family HubNope, mine is still frozen. I've also tried all the suggestions :((((( I only had the touchscreen work for a few months :(((((
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-08-2020 10:12 AM in
Kitchen and Family Hub@user7GX4uCZhHT We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-08-2020 09:28 AM (Last edited 09-14-2020 08:04 PM by MsBri1 ) in
Kitchen and Family HubTeam,
I purchased my refrigerator Dec last year (still within the one year one year warranty)
A few months ago, we noticed that the touchscreen on my fefrigerator is frozen and unresponsive. I tried to toggle the red switch at the top of the door, it would work for a hour then the touchscreen froze again.
S/N: <hidden>
MODEL CODE: RF23M8570SR/AA
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-08-2020 08:07 PM (Last edited 09-14-2020 08:04 PM by MsBri1 ) in
Kitchen and Family HubAdd us to the list too, Model: RF28N9780SG
Tried all the resets, haven't tried plugging a mouse in, will give that a try next.