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Refrigerator family hub touchscreen unresponsive/display doesn't work

(Topic created: 09-08-2020 09:28 AM)
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userop64rKJLlo
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Kitchen and Family Hub

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

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userpRduvCVDKb
Asteroid
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Kitchen and Family Hub

No...is anyone even getting a response from samsung knuckleheads on what to do ??

Anonymous
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Kitchen and Family Hub

We are sorry to hear about this. Please send your model and serial numbers to this PM Link, and we will look in to this.

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LilBRulesAll
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Kitchen and Family Hub

My family hub screen has not been responding. I believe a Samsung update broke the touch input. The screen still works, but touch input is not registered. How do I revert my software to before you auto-updated it and broke the touch input?

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user4ITTp0mOro
Asteroid
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Kitchen and Family Hub

This Has been going on for months. Has anyone received a solution for the unresponsive fridge screen and it's fixed.

userNbVv8ldg3P
Constellation
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Kitchen and Family Hub

Nope, mine is still frozen but everything else works...I've also tried all the suggestions. I really think it has to do with an update gone wrong. Only had it for 13 months 😭 Come on Samsung!!! Help us out!

Anonymous
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Kitchen and Family Hub

@userNbVv8ldg3P    We are sorry to hear about this. Please send the full model and serial numbers to this PM Link, and we will look in to this.

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user7GX4uCZhHT
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Kitchen and Family Hub

Nope, mine is still frozen. I've also tried all the suggestions :((((( I only had the touchscreen work for a few months :(((((

Anonymous
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Kitchen and Family Hub

@user7GX4uCZhHT    We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.

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user7GX4uCZhHT
Constellation
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Kitchen and Family Hub

Team,

 

I purchased my refrigerator Dec last year (still within the one year one year warranty)

 

A few months ago, we noticed that the touchscreen on my fefrigerator is frozen and unresponsive. I tried to toggle the red switch at the top of the door, it would work for a hour then the  touchscreen froze again.

 

S/N: <hidden>

MODEL CODE: RF23M8570SR/AA

 

Thanks.

 

userQBOF9qrFyb
Asteroid
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Kitchen and Family Hub

Add us to the list too, Model: RF28N9780SG

 

Tried all the resets, haven't tried plugging a mouse in, will give that a try next.