Audio Glitches on Tv

[naterade]

Had this tv for about a year and this issue drives me nuts, the audio will glitch out and the tv will restart itself, not sure why it does this but its annoying, firmware is up to date

[Samsung_Moderator]

Hello! Thank you for reaching out! Just want to confirm is there anything else connected to the TV when this happens. Or are you just streaming directly from the TV?

[naterade]

Directly from the tv

[SamsungTam]

Thank you for that information! Check connections to ensure no external devices like soundbar, or HDMI Devices are causing the issues. Try disconnecting them and see if the TV behaves normally when used independently. Can you turn off anynet+(HDMI-CEC) sometimes, the TV can reboot due to HDMI control settings. Try turning off Anynet+ in the settings under General> External Device Manager. 

If the issue still occurs last resort would be to try a factory reset. Here's a link you might find helpful: https://www.samsung.com/us/support/answer/ANS00077524/ 

[naterade]

Have done that, issue still present

[SamsungTam · Accepted solution]

If this does not help I recommend letting a service technician have a look. Since your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location