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Original topic:

HG55Q60A TV "Network" is grayed out. And no option coming for factory reset.

(Topic created: a week ago)
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GJ1974
Constellation
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a week ago in 

LED and OLED TVs

HG55Q60A TV "Network" is grayed out. And no option coming for factory reset. Any help is appreciated. It is a brand new tv, It was not setup properly.  And now it only plays antenna channels. 

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Samsung_Moderator
Community Manager
Community Manager
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Tuesday in 

LED and OLED TVs

Hello! Thank you for reaching out! I would recommend attempting the troubleshooting in the following link:https://www.samsung.com/us/support/answer/ANS00077524/. 

 

If this does not help, then this will be something that will need help from remote management. Please call 1 (800) 726-7864 and ask for the remote management team. 

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GJ1974
Constellation
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a week ago in 

LED and OLED TVs

IMG_5965.jpgIMG_5967.jpgIMG_5968.jpg

Any option that is not in white color is grayed out. In the General Menu  there is no option for RESET.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Tuesday in 

LED and OLED TVs

Hello! Thank you for reaching out! I would recommend attempting the troubleshooting in the following link:https://www.samsung.com/us/support/answer/ANS00077524/. 

 

If this does not help, then this will be something that will need help from remote management. Please call 1 (800) 726-7864 and ask for the remote management team. 

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