Today it's new thing after 3 years of using my Samsung 8 series 55 inch TV. Remote OK button started working as On and OFF. Whenever I press OK button to select it then TV turns off. I tried remote reset . I have tried removing TV plug for 30 sec and replug. I have tried removing batteries and then placing them back. But it's the same. Nothing works. Also, the panel of 123 Button keep popping up on screen and forces to select number and click done . Very irritating .Forcefully I have to use remote on my Samsung phone as alternative. Please help to fix this
Hello @Pt54678! Thank you for reaching out! I see how this can be frustrating with your remote having these issues. As you have done the relevant troubleshooting and the TV works fine with the Samsung remote on your phone you will need a new remote. You can purchase one at https://samsungparts.com/.
