JUMP TO SOLUTION Solved

Original topic:

Unable to connect to samsung server

(Topic created: 10-04-2021 05:44 AM)
3182 Views
userD9mfbJGI9s
Constellation
Options
LED and OLED TVs

I am unable to connect to any of my apps. The tv shows that the smart hub is updating try again later. I have unplugged TV, I have reset the smart hub, reset internet router......still not working. I am very upset that I am even unable to watch the samsung channels 😞 Please help!!!!!

2 Replies
user_ams007
Planetary Samsung Care Ambassador
Options
LED and OLED TVs
It could be possible that your TV was updated its firmware, also sign out of the TV and log back in
0 Likes
Reply
Solution
SamsungLK
Samsung Moderator
Samsung Moderator
Options
LED and OLED TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying a factory reset. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply