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08-19-2020 08:17 PM in
Projectors & Other TVsI've been having this issue where every time I turn it on, it says it's connected to the Wifi network in the network settings, but when I try to watch something, I'm getting a "you're not connected to the Internet "error message and nothing loads. What fixes the issue is resetting the network settings every time and re-entering my Wi-Fi password. It's very annoying to have to reenter my wifi password on a small TV remote using TV screen keyboard, and I believe I shouldn't have to? How can this issue be fixed so that my TV continuously stays connected?
Solved! Go to Solution.
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01-26-2021 11:27 AM in
Projectors & Other TVsThis happens to us too, on both of our frame TVs. Did you find a solution?
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01-26-2021 11:38 AM in
Projectors & Other TVsPlease perform a cold boot on your television using the following steps.
With the television turned on, press and hold the Power button on the remote until the television powers back on.
Log back in to your wifi network.
If you continue to have this issue, please send your serial number to this PM LINK.
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02-09-2021 08:36 AM in
Projectors & Other TVsSame happens to mine, which is pretty annoying considering the tv is only 3 years old. The wifi issue has been happening for well over a year already. We're almost just going to get rid of the tv and never buy samsung again. It happens to every samsung tv after a while. We have 3 and 2 have given us this issue, the latest is not even a year old.
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02-12-2021 08:05 AM in
Projectors & Other TVsSame issue here. It started about 1 month after I installed the tv.
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02-12-2021 05:26 PM in
Projectors & Other TVsI am sorry to hear about this. Please send the full model and serial numbers to this PM Link.
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02-19-2021 01:12 PM in
Projectors & Other TVsI am having the same problem qn55q80tafxza
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02-19-2021 01:51 PM in
Projectors & Other TVsHave you attempted a cold boot on your television?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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02-24-2021 09:48 AM in
Projectors & Other TVsCold booting my Q70T everyday to get it to stay on the network. Pain in my soul. The PM Link takes me nowhere. Have the model & serial handy. Not sure how to send it.
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02-24-2021 09:59 AM in
Projectors & Other TVsHad to sign into the Samsung Community, PM Link worked. Waiting for reply. Will share what help is provided.
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02-25-2021 05:37 PM in
Projectors & Other TVsExact same problem with the exact same TV. It's really annoying.