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Original topic:

Every time I turn my tv off I have to reset and re enter my password.

(Topic created: 02-25-2021 05:37 PM)
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useremoccMEprG
Constellation
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I've been having this issue where every time I turn it on, it says it's connected to the Wifi network in the network settings, but when I try to watch something, I'm getting a "you're not connected to the Internet "error message and nothing loads. What fixes the issue is resetting the network settings every time and re-entering my Wi-Fi password. It's very annoying to have to reenter my wifi password on a small TV remote using TV screen keyboard, and I believe I shouldn't have to? How can this issue be fixed so that my TV continuously stays connected?

userp8qNXq1JB3
Constellation
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This happens to us too, on both of our frame TVs. Did you find a solution?

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Anonymous
Not applicable
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Please perform a cold boot on your television using the following steps.

 

With the television turned on, press and hold the Power button on the remote until the television powers back on.

Log back in to your wifi network.

 

If you continue to have this issue, please send your serial number to this PM LINK.

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user2cyyO3yhfV
Constellation
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Same happens to mine, which is pretty annoying considering the tv is only 3 years old. The wifi issue has been happening for well over a year already. We're almost just going to get rid of the tv and never buy samsung again. It happens to every samsung tv after a while. We have 3 and 2 have given us this issue, the latest is not even a year old.

usery11xx5oEXF
Constellation
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Same issue here. It started about 1 month after I installed the tv. 

Anonymous
Not applicable
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I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.

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I am having the same problem qn55q80tafxza

SamsungJam
Community Manager
Community Manager
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Have you attempted a cold boot on your television?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Filmswagger
Asteroid
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Cold booting my Q70T everyday to get it to stay on the network. Pain in my soul. The PM Link takes me nowhere. Have the model & serial handy. Not sure how to send it.

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Filmswagger
Asteroid
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Had to sign into the Samsung Community, PM Link worked. Waiting for reply. Will share what help is provided.

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userd650yqVO5l
Asteroid
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Exact same problem with the exact same TV. It's really annoying.