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Original topic:

My remote exit button only goes to the ion channel

(Topic created: 01-07-2024 03:59 AM)
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Duncan76
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Just recently, every time I press the "exit" button on my tv remote, it goes to the ion channel in the Samsung Plus.  I have put new batteries in the remote and unplugged the tv to try and reset it but nothing works. It's frustrating.

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Duncan76
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I finally contacted Samsung and it was an easy fix. In the menu under the General tab there is a "smart features" in there was Autorun Samsung Tv Plus, I unclicked it and that fixed my problem.  

 

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Jacob126
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You can customize the remote buttons maybe you accidentally changed them
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Duncan76
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How do you do that?

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You can't customize them to that extent.
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Jacob126
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I did it on mine
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Duncan76
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Its very frustrating. I watch a lot of tv that comes from my antenna. I only have a hot spot for my internet (I live in the country) . I never had any problem before but now when I hit exit, it goes right to the Samsung TV plus channels. I have to either hit the return button (if I was on a regular channel) to get where I want to go or scroll up to where the regular channels are. 

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Take the batteries and hold down the power button for ten seconds. This should reset the remote. Put the batteries back in and let me know if it worked.
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Duncan76
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this did not work

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Just so I understand, when you hit the Exit button, what do you want it to do? Because the Exit button will go back to the source that's available.
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Duncan76
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Example, I am on a specific channel, say a local ABC channel. I hit the guide button to see if something else might be on, but decide to just keep it on that ABC channel. When I hit exit, instead of staying on that ABC channel, it goes to the Samsung Plus Tv ion channel. It doesn't go to any other channel but that one. Before, if I was on a channel, hit guide, then exit out of guide, it would either go to the channel i selected or stay on the one I was on. But not now, it always goes back to the  Samsung Plus TV ion channel. VERY frustrating