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Original topic:

My remote exit button only goes to the ion channel

(Topic created: 01-16-2024 05:24 PM)
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Duncan76
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Just recently, every time I press the "exit" button on my tv remote, it goes to the ion channel in the Samsung Plus.  I have put new batteries in the remote and unplugged the tv to try and reset it but nothing works. It's frustrating.

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Duncan76
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Ok, so....its not the remote, its the TV. I have two of the same TVs, one is a year older. I went to the older TV and this problem doesn't happen on it. I tried the older remote on my newer tv and it did the same thing, hit Exit, goes to ion channel AND, i realize that if I hit the enter button to go to a different channel, it also goes right to the ion channel. Guess I need to call Samsung and see what might have happened.

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If you want to go back to what you were watching, you need to press the Return button, not the Exit button. Try it and let me know.
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Duncan76
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No, that doesn't work, nothing does. I'm just going to deal with it, but it's so bizarre how it has worked normally for years and now all of a sudden it's acting so weird 

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MRJ53
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I’m having a similar problem for several day now when I hit the previous channel or return button. Mine seems to go to a Samsung tv plus channel that I have recently watched but not to my antenna channels selected from the guide.

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Duncan76
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That is exactly what happens to me and is still happening. I think I'll call Samsung tomorrow and see if they have an answer.

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RichW30
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What’s the fix?

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Solution
Duncan76
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I finally contacted Samsung and it was an easy fix. In the menu under the General tab there is a "smart features" in there was Autorun Samsung Tv Plus, I unclicked it and that fixed my problem.  

 

userOvU9ooojNd
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Thanks. This solved some frustration for us. 

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