Original topic:

Volume not working with remote

(Topic created: 06-08-2017 07:46 PM)
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Chrisv909
Asteroid
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TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. So me being the guy I am I tried to figure it out on my own. Googled all possible answers, factory reset my TV. After no positive results I contacted Samsung through Live Chat. We went through the unplug TV for 60 seconds process and that didnt work. He then had me remove my batteries from my Samsung remote and hold the power button for 40-50 seconds then reinstall batteries and that seemed to work for both my TV remote and my Directv remote and I just did that process with my TV remote and it's been going strong for hours already....Hope this helps

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userOAc4A8ig89
Constellation
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Sandy

This worked for me after trying everything else brill.

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user9sMVSrFfyp
Asteroid
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Thank you so much 😊 

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SamsungJam
Community Manager
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We're glad that you're up and running!  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userwibIGCeqrb
Asteroid
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Hi there - I have had this issue in my TV too (2017 Model# un65mu630d).

 

The solution of pressing back and pause togather "Paired" my remote with the TV again - however the issue did not get solved.

 

I ended up unplugging the TV and then turning it back on. This worked - however I know that this is a temporary fix and the issue would resurface soon.

 

Samsung Moderators: please advise.

 

Thanks!

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userySFgjkXLpS
Constellation
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