Art mode in SmartThings for The Frame 43’ is not working

[KZV]

Bought a new tv last week. 

Samsung Frame 43.

Model: QN43LS03RAFXZA

Region: US

SmartThings iOS app 1.6.39-337

TV firmware: T-MSMAKUC-1335.0, B3970101/070104, BT - S

Both phone and TV connected to the same 2.4ghz wi-fi.

I can control tv via the app but when I try using the app in the art mode to upload photos, I get a popup error: To use this function, turn on The Frame and connect The Frame and your smartphone to the same network. 

Any thoughts?

Waisted a lot of time troubleshooting.

Ps: Ready to file an FTC claim.

Steps:

Step 3. App fails in Art Mode

[userv3SbcxLBcY]

Hi there,

How did you get access to that specific location of the TV in order to allow your phone?

Thanks in advance

[userbsvmGFsx6z]

I have tried the various solutions described in this thread but the problem persists. Have re-installed the Smart things app on my iphone (12), the network setup on the tv has been redone. I know both the phone and the tv is on the same network. 

Any suggestions?

[userudAts4x7Ph]

The recommended option of clicking on the options sprocket in the top right menu is no longer available as that options sprocket is no longer there in the latest software.

I have a Samsung Galaxy Note 20 phone with The Frame 70" purchased in 2021.

Here is what finally worked for me:

Delete the TV from SmartThings
Then Reset Network settings on TV
Add back the TV to SmartThings

[KlemmyTheKlam]

This problem shouldn't be marked as solved. I'm still running into the issue, and the art mode settings menu mentioned in the solution is completely disabled. I haven't found any way of fixing this. It's super frustrating.

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