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CBS All Access app not working on Q6 smart TV

(Topic created: 01-29-2020 12:34 PM)
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Mike_L
Asteroid
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QLED and The Frame TVs

Anyone else having problems using thw downloaded CBS All Access app in the Samsung smart hub on thir smart TV? I can watch only 1 show at time or even if I just start a show and stop it, go back to cable TV then return to the app it freezes, locks up or gives me the "Uh-oh! CBS is having a problem..." message. A google serach shows that many have had this issue. Wondering if anyone knows aof a concrete solution that will fix this problem (other than using a Firestick or Roku to stream this servce). Can anyone help? Samsung doesn't even seem to know about it and CBS is not being responsive. 

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Mike_L
Asteroid
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QLED and The Frame TVs

The solution is the CBS All Access app needs to be version 1.20.2 to work on these TVs. For some reason Samsung was providing the older verson 1.18 through their download store. Don't know if it this is Samsung's fault, CBS's fault or both. My TV eventually auto-updated the app and now it works correctly. I had tried uninstalling and reinstalling the app several time prior to no avail. 

 

Either Samsung did not keep their apps up to date or CBS did not make the latest verson available for Samsung. Regardless, it's terrible that I had to buy a Firestick to effectively watch CBS All Access until the problem eventually resolved itself. Not good on Samsung and CBS All Access for me having to fight with this issue for a couple of weeks. 😞  

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Mike_L
Asteroid
Options
QLED and The Frame TVs

Also, if I reinstall the app via the App Settings it will start working again, only to crash on next episode and/or next time I try to use the app. Super frustrating! This is why I bought a new smart TV and it can't even run a third-party app. that has been around since 2017? 

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Mike_L
Asteroid
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QLED and The Frame TVs

The solution is the CBS All Access app needs to be version 1.20.2 to work on these TVs. For some reason Samsung was providing the older verson 1.18 through their download store. Don't know if it this is Samsung's fault, CBS's fault or both. My TV eventually auto-updated the app and now it works correctly. I had tried uninstalling and reinstalling the app several time prior to no avail. 

 

Either Samsung did not keep their apps up to date or CBS did not make the latest verson available for Samsung. Regardless, it's terrible that I had to buy a Firestick to effectively watch CBS All Access until the problem eventually resolved itself. Not good on Samsung and CBS All Access for me having to fight with this issue for a couple of weeks. 😞  

J_R-15
Constellation
Options
QLED and The Frame TVs

I am having the same issue with my 2016 UN65KS9500 Smart TV.  Today the CBS All Access application would not start and had a complete black screen when I select the CBS All Access App.  In the past I could turn off the TV and the CBS App would finally load.  In this case today, it would not load.  I had to deinstall and resinstall the App through the Smart TV.  When I got it started, I could see the version with the reinstallation was 1.20.2.  Hopefully, this will correct the issue if I had an earlier version.  I also had automatic updates turned on. If it does not, I will respond to this post.  Side note, the CBS App is the worst off all the other streaming services in my opinion. We have had issues across a series of devices and tablets.  Other services always work without issues or difficulties.  So the issues are not with the network, routers or other devices.  It is either Samsung or CBS.

 

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J_R-15
Constellation
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QLED and The Frame TVs

This is a continuation post from a few days ago.  I went back to watch CBS  All Access on my Samsung UN65KS9500 Smart TV and this time the app also will not start.  The same black screen is shown.  I know for a fact the version is 1.20.2 that was installed the other day after the deinstallation and reinstall of the application.  The correction today was to unplug the Samsung TV from the wall and let it do a complete reboot.  This allowed the CBS All Access app to start.  In my case upgarding to version 1.20.2 was not the answer to the CBS All Access stability issues.

 

The community needs a repliable fix for this issue with the Samsung TVs. If anyone finds an answer, please post it here.

 

 

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userKjy3UoHnQ3
Constellation
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QLED and The Frame TVs

I do to

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userEHNomH9lqb
Constellation
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QLED and The Frame TVs

Does anyone know this issue had been really resolved? This has been very frustrating for past several months, if not more.

 

I suspect the underlying cause send to be the CBS app's failure to write/update the current checkpoint updates to somewhere onto the cloud, don't know for sure this status update, so it can pick up where you left off the last screen, to either domain our CBS cloud.

 

One discrepancy is notice is that, the CBS app version in Samsung app settings said the version is 1.17.02, but the settings inside the CBS app itself said 1.20. The App version doesn't change, even if I remove and install it multiple times.

 

The situation is getting worse, CBS own promotion ads failed with audio, it won't get back even when the ad is dinner.

 

The video at times would rewind back near the end of a given episode.

 

Please let me know who shall I contact/communicate to complaint this issue. I have created a ticket with Samsung to through the support page on the smart TV itself, waiting for the call back.

 

I also have a smaller old fire TV in my bedroom, which have slightly different symptom with CBS app. I would need to POR the TV if and when I state watching shows in CBS All Access app. Once I start watching, it has no problem.

 

I have other streaming apps, Prime, Netflix, Hulu among others. CBS is the only apps I am experiencing problems. [I notice the audio sync issues on this TV , only in CBS app.] 

 

 

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Anonymous
Not applicable
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QLED and The Frame TVs

We advise contacting the CBS support team for assistance.

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MargieB
Constellation
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QLED and The Frame TVs
My Samsung Smart tv will not play the local station. It will only play CBSN. How can I change it?
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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

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