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Original topic:

OneUI v2011 QLED 65 unconfigurable

(Topic created: 2 weeks ago)
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skeletor2022
Cosmic Ray
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QLED and The Frame TVs

What is the point of having support if they are unreachable? Chat/text go unanswered, call me now and schedule a call error out. Is there an 800 number or is that off limits to the lowly user? I need help with this awful OneUI v2011 QLED 65. This is the biggest lead of garbage and it's unconfigurable. I don't need or want tiktok and the other rubbish. If you're listening samsung I'm still waiting........

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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

Strange I can always get chat to work on the website you can also call for support 

1 (800) 726-7864

https://www.samsung.com/us/support/contact/



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skeletor2022
Cosmic Ray
Options
QLED and The Frame TVs
Been there and done that. It errors in 3 different browsers so I don't think it's on my end. I see no replies from samsung here and my chat is sitting unanswered.
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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

Sorry but this is a user to user based forum I just checked the link on chrome, safari and samsung Internet and the site loads for me I would suggest calling the 800 number if its not working for you.



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skeletor2022
Cosmic Ray
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QLED and The Frame TVs
Ot loads for me as well but dud you actually attempt to have them call or schedule a call? That part fails for me. It's the same everywhere. The only support is no support. I spent 35 years in infrastructure support. This is unacceptable.
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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

Maybe a mod might be able to help you get in contact with someone in Support @SamsungRei 



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user_ams007
Planetary Samsung Care Ambassador
Options
QLED and The Frame TVs
If you are trying to remove applications from your TV, open your Settings menu and select Support, and then Device Care, then select Manage Storage. This will allow you to delete applications from your TV
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skeletor2022
Cosmic Ray
Options
QLED and The Frame TVs
You can't remove tiktok and a few other orv the blotware. That's part of the problem. China pays samsung to keep the apps. There are other apps you can delete and a day later are back.
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skeletor2022
Cosmic Ray
Options
QLED and The Frame TVs
3 days and still no reply from tech support....waiting
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