PAYMENT PIN for Art Store on a 65" Frame not working?

[userzcnqRn7meA]

Entered all of my payment information for art store on the Frame and now it is asking me to enter (and re-enter) a 4 digit PIN.  Problem is when I press any button on the remote, no drop down keyboard appears.  Therefore, I can not purchase a subscription to the art store.  Only option is at the bottom which is to cancel.  Tried all day, no success.

[Anonymous]

We're sorry to hear that! Please go to Settings>Support and provide the full model code and current software version of the television so that we can best assist.

[userzcnqRn7meA]

QN65LS03TAFXZA

T-NKMAKUC-1301.5

[user1RqEhwfJrO]

I am also having this same issue.  I tried updating software and can not enter payment code to buy access to the art store.

model. qn55ls03tafxza

software version. t-nkmakuc-2016.1

[MsBri1]

I apologize for the delay. Does this only happen when you are trying to purchase things from the Art Store?

[useryZ5Obygl4W]

I have the same problem.  Is there a solution to this?

[Anonymous]

@useryZ5Obygl4W Please provide the full model code and current software version of the television so that we can look into this for you. This can be found by going to Settings>Support

Factory reset or software update is usually the solution to this type of issue.

[useryZ5Obygl4W]

Resetting did not work. I had to plug a usb keyboard in to get past and enter the pin. I think it's something wrong with your software. 

[Anonymous]

We're glad you were able to resolve the issue, please keep an eye out for any available updates.

[userbTmrSx8sdA]

I am having the same issue. Get to the pin but there is no way to enter the numbers.