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Original topic:

Samsung The Frame TV won’t connect to box

(Topic created: 01-05-2024 04:25 PM)
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Cincitosanfran
Asteroid
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QLED and The Frame TVs

Samsung The Frame tv 55” can no longer connect to the One Connect Box. The tv screen has power and turns on but only displays the “FRAME” logo and error screen for a connection error. 
I’ve replaced the invisible one connect cable twice to see if I had a faulty cable. I’ve connected to new One Connect Box and still have same error 

IMG_8505.jpeg

6 Replies
Kai737
Cosmic Ray
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QLED and The Frame TVs
I would recommend disassembling the device and check for faulty capacitors. If not, all I can think of is sending it in for repair. Hope this helped! -Kai737
Cincitosanfran
Asteroid
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QLED and The Frame TVs

I e connected it to a brand new box. Same issue. I bought the new box from someone on Facebook Marketplace that claimed it was new. It still has the original packaging but they may have been dishonest 

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Kai737
Cosmic Ray
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QLED and The Frame TVs
Oh, have you tried a new tv
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Cincitosanfran
Asteroid
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QLED and The Frame TVs

No. Boxes are easier to come by than TVs

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Kai737
Cosmic Ray
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QLED and The Frame TVs
Sorry, I didn't know.