Original topic:

Dark/Black Screen on QLED

(Topic created: 07-05-2023 06:48 AM)
QLED and The Frame

I have a 7 month old 55" QN85 tv and when I turn it on the screen is extremely dark. At first I thought the screen wasn't turning on at all but realized you can just barely make out the outline of some of the apps on the home menu. Screen remains in the barely visible dim mode on all inputs, I tried my xbox, switch, and the smart tv home screen. I also tried unplugging the tv for a min and plugging back in directly to the outlet and issue still persists. Do you have any further trouble shooting guidance or do I need to book service?

1 Reply
Community Manager
Community Manager
QLED and The Frame

Hi there, I can certainly understand the frustration of having your TV screen too dark to see. To help with this, I'm first providing the following link to our troubleshooting guide on picture issues. 


Once these steps are completed, if the screen is still too dark, the unit will require service. There are a few options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/