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‎07-25-2024
06:14 PM
(Last edited
3 weeks ago
by
SamsungJoJo
) in
So I keep getting emails in regards to changes made to the samsung financing site. At first it was about a new site they were moving too. Next was about the site being down for a couple days. Then it was about needing to reset my password. Unfortunately, I am still unable to log into the site. Is anyone else having issues with this?
Solved! Go to Solution.
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‎08-07-2024 12:44 AM (Last edited ‎08-07-2024 12:49 AM ) in
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‎08-07-2024 04:41 AM in
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‎08-07-2024 07:28 AM in
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‎08-07-2024 07:37 AM in
Samsung Apps and ServicesI unfortunately can't do the pay in full. I know a lot of post I've read that they did that for the same reasons. I only have the chase after them and continue to do the one-time payment (unless they troubleshoot the auto pay issue) option, lol. Hopefully, an agent will respond to my message that will lead to a resolution, and if I find another number I haven't tried, I will call and call lol.
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‎08-07-2024 07:47 AM in
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‎08-07-2024 07:51 AM in
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‎08-07-2024 09:32 AM in
Samsung Apps and ServicesIf you ever figure out how to actually get the fees or auto pay fixed let us know. I'm thinking I need to make a complaint with consumer finance protection bureau.
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‎08-07-2024 11:25 AM in
Samsung Apps and ServicesI think it warrants filing a complaint because the attention is needed as we aren't getting through to agents needed to resolve the issues caused by this updated system. They sent the emails stating the update, the set up we had to do with resetting our password for the new site, and the extended wait times for customer care lines which tells us the consumers that they are there, but that there is a wait....not an hours on hold to get no one wait, but a wait to an actual agent.
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‎08-07-2024 11:26 AM in
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‎08-07-2024 11:05 AM in
Samsung Apps and Services![](/skins/images/002BD8AAE6B37AB0E6B99CCA34B87F74/responsive_peak/images/icon_anonymous_message.png)