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(Last edited by
SamsungRyder
) in
I understand how frustrating this can be. Look to see if the sensor toggle is off. It's in the pull-down menu. Looks like an EKG with a line through it. It will say sensor off or on.
(Thank you! - Above image courtesy of
You can also try going to Settings -> "Biometrics and security" -> "Other security settings" -> "Device admin apps" you can see which apps may be blocking the use of the camera.
If you still are unable to use the camera I would recommend trying to put your device in safe mode, to see if you can access the camera without the error. By putting it in safe mode, will let us know if it's a third-party app that is causing the symptoms you're experiencing.
Walkthrough: https://www.samsung.com/us/support/answer/ANS00062983/
Lastly, you can try a factory reset. Follow the guide carefully, and back up all data and files you wish to keep: https://www.samsung.com/us/support/answer/ANS00062029/
If the message still occurs in Safe Mode and after factory reset, service would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
(Last edited by
SamsungRyder
) in
I understand how frustrating this can be. Look to see if the sensor toggle is off. It's in the pull-down menu. Looks like an EKG with a line through it. It will say sensor off or on.
(Thank you! - Above image courtesy of
You can also try going to Settings -> "Biometrics and security" -> "Other security settings" -> "Device admin apps" you can see which apps may be blocking the use of the camera.
If you still are unable to use the camera I would recommend trying to put your device in safe mode, to see if you can access the camera without the error. By putting it in safe mode, will let us know if it's a third-party app that is causing the symptoms you're experiencing.
Walkthrough: https://www.samsung.com/us/support/answer/ANS00062983/
Lastly, you can try a factory reset. Follow the guide carefully, and back up all data and files you wish to keep: https://www.samsung.com/us/support/answer/ANS00062029/
If the message still occurs in Safe Mode and after factory reset, service would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Turn off "Sensors Off"
