Pebbles, stones, gravel, etc. in washer pump filter

[userP2s5NP4pk6]

Model WF330ANW XAA 02

I keep finding a good amount of large residue in the pump filter.
Where does this come from and how to fix the issue?

PS: I've read the thread "Why is there dirt in the bottom in my machine?" and the solution offered there does not seem to apply to my problem.

Coin for scale

[SamsungTam]

Does it happen after every wash? Is the unit making noise in the cycle?

[userP2s5NP4pk6]

Yes, and yes.
As a side note, after the spin cycle the clothing is still very wet because the water does not evacuate well.

[SamsungAl]

With this being a front load washer, have you drained the emergency drain hose as well as cleaned out the debris filter? Have you checked the drain hose in the back to make sure that it's not too far down the standpipe?

[userP2s5NP4pk6]

We had cleaned out the debris filter; that's how we found all the debris.
We also checked the drain hose and everything seems fine.
In any case, where would those pepples and debris have come from??
We know it could not have come from any clothing we would have put in the machine.

[SamsungAl · Accepted solution]

It's possible that the drain hose (the one located in the back) is too far down and is siphoning debris into the washer. 

If the plumber decides that the drain hose is properly installed then service is required.

Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. You can either private message any of the moderators here or use the following links:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

[userP2s5NP4pk6]

Thank you for the diagram, it's very helpful as we do have an airtight connection. We will have a plumber in to make sure the drain hose is properly installed.

Also, we just ran a rinse/spin cycle after running a "Pure-Cycle". It seems that the drum does not spin even though we hear a "spin sound" coming from the washer. We don't see the drum turning and the clothing is very wet. Does that make sense?

[MsBri1]

I apologize for the delay and yes that makes sense. If the plumber decides that the drain hose is properly installed then service is required. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/

[userP2s5NP4pk6]

Apparentely, we need to change 2 important parts that are so expensive that it makes more sense for us to buy a new washer.

Planned obsolescence is a real thing...

Thank you for trying to help...

PS: I guess we'll never know where those pebbles came from.

[user8egZ7rIcpo]

We have exactly the same debris.  !

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@userP2s5NP4pk6 wrote:

Apparentely, we need to change 2 important parts that are so expensive that it makes more sense for us to buy a new washer.

Planned obsolescence is a real thing...

Thank you for trying to help...

PS: I guess we'll never know where those pebbles came from.

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No but they are multiplying.