Solved: Re: Phone doesn't turn off with screen time out, n... - Samsung Community

userQoJNBwZBTZ · ‎04-24-2021

Samsung Galaxy A11 doesn't turn off with screen time out, nor lock button. Only when is plugged in to a power source. PLEASE HELP!

msuej · ‎05-09-2021

did you find a solution cause SAME 🙄

marco420 · ‎05-18-2021

Have same problem

SamsungRei · ‎05-21-2021

I understand how frustrating this can be. Try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn...

If the phone will still not turn off, service will be needed. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Original topic:

Phone doesn't turn off with screen time out, nor lock button, only when is plugged in