04-24-2021 11:13 PM (Last edited 05-10-2021 03:42 PM by SamsungJoJo ) in
Samsung Galaxy A11 doesn't turn off with screen time out, nor lock button. Only when is plugged in to a power source. PLEASE HELP!
Solved! Go to Solution.
05-09-2021 06:06 PM in
05-18-2021 02:24 AM in
05-21-2021 01:33 PM in
I understand how frustrating this can be. Try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn...
If the phone will still not turn off, service will be needed. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
