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Original topic:

Screenshot button disappeared, holding down volume/power does not work to take screenshot?

(Topic created: 05-20-2024 02:13 PM)
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Members_dOXPemv
Constellation
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A Series & Other Mobile

I did the update which was great except I cannot take a screen shot now.  The button is gone.  Holding volume and power buttons, even quickly, does not work to take a screen shot. Neither does swiping the screen work.  I thought I saw a solution on my phone, but either that is gone or it is in a certain app and I don't know which one.

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LongHiker
Galactic Samsung Care Ambassador
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A Series & Other Mobile

@Members_dOXPemv To take a screenshot don't "hold" the buttons. You click volume down and the side button at the same time. 

Dusty_donkey
Constellation
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A Series & Other Mobile

Bro I was like so much expensive phone and can't even take a screenshot i was starting to regret my decision of buying it although that palm swipe thing still doesn't works for me even though it's on in settings.

Solution
LongHiker
Galactic Samsung Care Ambassador
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A Series & Other Mobile

@Dusty_donkey Here are other methods for taking screenshots. https://www.samsung.com/us/support/answer/ANS00038721/ 

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Members_dOXPemv
Constellation
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A Series & Other Mobile

Thank you.  That had not worked, but I saw someone post something about Accessibility.  I don't know what I just toggled off or on, but the suggestion you just gave is working.

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CandyceB
Constellation
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A Series & Other Mobile
Try pushing volume down and power buttons simultaneously for 1-2 seconds, release, and quickly repeat (almost like a "double click"). Hope this helps!
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If you swipe down from the top twice there should be a button to take o screen shot that you can toggle to take a pic.