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Notebook 9 15" NP940X5N-x01US "all boot options are tried" and "critical process died"

(Topic created on: 1/11/21 7:57 PM)
usere5ckeA1BuF
Astronaut
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Computers

Hello,

 

I'm looking for some suggestions or service help. I keep getting a "critical process died" BSOD on my new computer, it is about a year old. I noticed that there was a similar thread error for a model in the same family, but no solution. I have a service plan, but when I sent it in they said the problem was caused by a software conflict. The problem happened again after they wiped the hard drive and did a full re-install. This time I did a computer reset and It crashed with the same error without any programs being added.

The crashes usually happen:

  1.  When starting up
  2. when switching to battery or powersave mode
  3. using chrome
  4. using adobe products

I can get it repaired or replaced by my warranty contract but they said if I send it in again, and they reach the same conclusion they will refuse to repair the real issue.

 

This makes the comuter essentially unusable, and a waste of $1200.

 

Samsung usually has good products but this is ridiculous. I need some help

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1 Solution


Accepted Solutions
Solution
userQBtDOuqHoX
Asteroid
Options
Computers

Try these solutions:

1.  Troubleshoot the device and hardware:

Go Settings > Update and Security > Troubleshoot > Hardware and Devices, then click on Run the troubleshooter. 

2. Run command prompt as administrator, and run the command: sfc /scannow

3. Run anti-virus software to remove virus or malware if exists.

4. Uninstall recent Windows Updates.

5. Perform system restore to the state before the critical process died occurred if you created a restore point before.

6Factory reset or reinstall.

 

Good Luck.

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2 Replies
Solution
userQBtDOuqHoX
Asteroid
Options
Computers

Try these solutions:

1.  Troubleshoot the device and hardware:

Go Settings > Update and Security > Troubleshoot > Hardware and Devices, then click on Run the troubleshooter. 

2. Run command prompt as administrator, and run the command: sfc /scannow

3. Run anti-virus software to remove virus or malware if exists.

4. Uninstall recent Windows Updates.

5. Perform system restore to the state before the critical process died occurred if you created a restore point before.

6Factory reset or reinstall.

 

Good Luck.

View solution in context

usere5ckeA1BuF
Astronaut
Options
Computers
it occurred since I got the computer
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