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Notebook 9 15" NP940X5N-x01US "all boot options are tried" and "critical process died"

(Topic created: 01-11-2021 07:57 PM)
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usere5ckeA1BuF
Astronaut
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Computers

Hello,

 

I'm looking for some suggestions or service help. I keep getting a "critical process died" BSOD on my new computer, it is about a year old. I noticed that there was a similar thread error for a model in the same family, but no solution. I have a service plan, but when I sent it in they said the problem was caused by a software conflict. The problem happened again after they wiped the hard drive and did a full re-install. This time I did a computer reset and It crashed with the same error without any programs being added.

The crashes usually happen:

  1.  When starting up
  2. when switching to battery or powersave mode
  3. using chrome
  4. using adobe products

I can get it repaired or replaced by my warranty contract but they said if I send it in again, and they reach the same conclusion they will refuse to repair the real issue.

 

This makes the comuter essentially unusable, and a waste of $1200.

 

Samsung usually has good products but this is ridiculous. I need some help

1 Solution


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Solution
userQBtDOuqHoX
Asteroid
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Computers

Try these solutions:

1.  Troubleshoot the device and hardware:

Go Settings > Update and Security > Troubleshoot > Hardware and Devices, then click on Run the troubleshooter. 

2. Run command prompt as administrator, and run the command: sfc /scannow

3. Run anti-virus software to remove virus or malware if exists.

4. Uninstall recent Windows Updates.

5. Perform system restore to the state before the critical process died occurred if you created a restore point before.

6Factory reset or reinstall.

 

Good Luck.

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6 Replies
Solution
userQBtDOuqHoX
Asteroid
Options
Computers

Try these solutions:

1.  Troubleshoot the device and hardware:

Go Settings > Update and Security > Troubleshoot > Hardware and Devices, then click on Run the troubleshooter. 

2. Run command prompt as administrator, and run the command: sfc /scannow

3. Run anti-virus software to remove virus or malware if exists.

4. Uninstall recent Windows Updates.

5. Perform system restore to the state before the critical process died occurred if you created a restore point before.

6Factory reset or reinstall.

 

Good Luck.

usere5ckeA1BuF
Astronaut
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Computers
it occurred since I got the computer
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userxiHU2bC8hi
Constellation
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By any chance did you resolve this issue? I'm having the same exact problem, even when I first tried typing this response. In the event logs it says "failed to create dump file" so I can't trace it much further - I've tried all the repair commands, updating drivers, etc. 

I definitely notice it crashes often when I wake from a long sleep, or when I disconnect it from my docking station. But otherwise its very random - sometimes a sudden BSOD, or sometimes programs slowly crash and I can witness the failure.

usere5ckeA1BuF
Astronaut
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Computers
Yes, the answer was the SSD was bad. Both Samsung and my repair company claimed it was software and therefore they wouldn't fix it. But I upgraded to a new ssd and all the problems disappeared
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userxiHU2bC8hi
Constellation
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Computers

Thank you for the response, I have a lead now! How did you narrow it down to SSD? Cause I've seen other threads where Samsung replaced the motherboard, although users say it didn't fix it. I don't get any dump logs or specific enough error codes to trace my error. But if you insist on SSD I will try to swap it out. Also, which SSD did you buy? Thank you.

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usere5ckeA1BuF
Astronaut
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Computers
When I did the factory wipe it crashed before I installed any new software, I just moved data over. And it crashed when I got close to a certain percentage utilized. I'm guessing I had a bad or worn out sector of my ssd. While I can't guarantee that it is the ssd it is a relatively cheap fix, you can get a mediocre ssd for under $100 and a good one for under $200. I found out my model could secretly accept an NvMe even though it was rumored and unverified in the specs of the computer so I tried it and it worked like a charm.
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