Solved: Samsung Wireless Earbuds Charger won't charge - Samsung Community

user8sdaoY5xFp · ‎11-10-2019

no light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.

Charkatak · ‎11-10-2019

@user8sdaoY5xFp

- Check if the pins in the case and on the buds are good, clean and alligned properly.

- See if earbuds could be reset via Galaxy Wearable app.

If none of the above works, contact Samsung Tech Support:

https://www.samsung.com/us/support/contact/

SamsungAdam · ‎11-11-2019

Thank you for reaching out. I can certainly understand your frustration with your Galaxy buds or case not charging and would be happy to assist you further.

Give this link a try to troubleshoot the case not charging. https://www.samsung.com/us/support/troubleshooting/TSG01206422/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting the customer service team directly at 1-800-726-7864,

For international device: I would recommend reaching out to a support team in your area, to troubleshoot and resolve the symptoms you are experiencing. Give this link a try: https://www.samsung.com/us/common/visitlocationsite.html

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userN8CmOvzKYl · ‎10-29-2020

My case indicator light stays on all the time and the case is not charging too. Please help, I sent a private message before and hasn't got any reply since then

SamsungRei · ‎10-30-2020

@userN8CmOvzKYl Your message was just received on Tuesday. I will follow up with you there.

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userbjLfpmMZ5o · ‎11-13-2019

My Galaxy buds charging case no longer charges, either wirelessly, or connected to a standard charger. Anyone else had similar issues?

SamsungJam · ‎11-13-2019

Oh no! Are any of your indicator lights illuminated at all?

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Samsung_PtN10SG · ‎11-14-2019

The case doesn't light up anymore and it doesn't charge my buds

SamsungAdam · ‎11-17-2019

Thank you for reaching out. Are you using the original charger that came with the Galaxy buds?

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

PaulScott · ‎11-17-2019

Everytime i try to charge my Wireless Galaxy Earbuds the case won't charge at all no charging light comes on.

Original topic:

Galaxy bud series case is not charging.