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‎11-10-2019 09:53 PM (Last edited ‎07-06-2022 09:48 AM by SamsungAdam ) in
Galaxy Budsno light is coming. and none of the buds are charging. tried through cable and wireless powershare. still not working.
Solved! Go to Solution.
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‎11-10-2019 10:12 PM in
Galaxy Buds
- Check if the pins in the case and on the buds are good, clean and alligned properly.
- See if earbuds could be reset via Galaxy Wearable app.
If none of the above works, contact Samsung Tech Support:
https://www.samsung.com/us/support/contact/
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‎11-11-2019 11:00 AM (Last edited ‎01-30-2024 09:27 AM by SamsungRei ) in
Galaxy BudsThank you for reaching out. I can certainly understand your frustration with your Galaxy buds or case not charging and would be happy to assist you further.
Give this link a try to troubleshoot the case not charging. https://www.samsung.com/us/support/troubleshooting/TSG01206422/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting the customer service team directly at 1-800-726-7864,
For international device: I would recommend reaching out to a support team in your area, to troubleshoot and resolve the symptoms you are experiencing. Give this link a try: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎10-29-2020 06:48 PM in
Galaxy BudsMy case indicator light stays on all the time and the case is not charging too. Please help, I sent a private message before and hasn't got any reply since then
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‎10-30-2020 08:40 AM in
Galaxy Buds@userN8CmOvzKYl Your message was just received on Tuesday. I will follow up with you there.
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‎11-13-2019 01:59 PM in
Galaxy BudsMy Galaxy buds charging case no longer charges, either wirelessly, or connected to a standard charger. Anyone else had similar issues?
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‎11-13-2019 03:29 PM in
Galaxy BudsOh no! Are any of your indicator lights illuminated at all?
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‎11-14-2019 08:34 PM in
Galaxy BudsThe case doesn't light up anymore and it doesn't charge my buds
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‎11-17-2019 10:37 AM in
Galaxy BudsThank you for reaching out. Are you using the original charger that came with the Galaxy buds?
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‎11-17-2019 12:55 PM in
Galaxy BudsEverytime i try to charge my Wireless Galaxy Earbuds the case won't charge at all no charging light comes on.