JUMP TO SOLUTION Solved

Original topic:

Galaxy buds connectivity issue

(Topic created: 07-01-2020 04:36 PM)
17051 Views
GreatTyler
Asteroid
Options
Galaxy Buds

Since the last firmware update the bluetooth connection to my buds is terrible. It starts to get choppy as soon as I put my phone in my pocket. If I old the phone behind my back it goes away completely. This performance is just unacceptable 

40 Replies
useriMsdazUyga
Constellation
Options
Galaxy Buds

I have the same problem I cant even use them cause as soon i put my phone on my pocket it starts to cut off, very choppy bluetooth connection. My $40 anker soundcore spirit x put the galaxy buds to shame on that aspect.

SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

GreatTyler
Asteroid
Options
Galaxy Buds

Thank you for reaching out! I ended up resetting the earbuds since this happened after an update they got and that must have cleared something up cause they are much better now.

0 Likes
Reply
userwpDX8SDkgg
Constellation
Options
Galaxy Buds

I have a samsung j7 and both phone and galaxy buds up to date.

 

0 Likes
Reply
MrQue
Honored Contributor
Options