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Galaxy buds connectivity issue

(Topic created: 04-21-2019 12:07 PM)
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GreatTyler
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Galaxy Buds

Since the last firmware update the bluetooth connection to my buds is terrible. It starts to get choppy as soon as I put my phone in my pocket. If I old the phone behind my back it goes away completely. This performance is just unacceptable 

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GreatTyler
Asteroid
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Galaxy Buds

Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

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40 Replies
useriMsdazUyga
Constellation
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Galaxy Buds

I have the same problem I cant even use them cause as soon i put my phone on my pocket it starts to cut off, very choppy bluetooth connection. My $40 anker soundcore spirit x put the galaxy buds to shame on that aspect.

SamsungRei
Community Manager
Community Manager
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Galaxy Buds

I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 



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GreatTyler
Asteroid
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Galaxy Buds

Thank you for reaching out! I ended up resetting the earbuds since this happened after an update they got and that must have cleared something up cause they are much better now.

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userwpDX8SDkgg
Constellation
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Galaxy Buds

I have a samsung j7 and both phone and galaxy buds up to date.

 

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MrQue
Honored Contributor
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Galaxy Buds

@userwpDX8SDkgg What troubleshooting steps have you done in regards to your issue?

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userOV2LgNtn2R
Constellation
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Galaxy Buds

Will it work on a note 5 with Android 7.0 with it's full features and quality?

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userOJse37d4Vc
Constellation
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Galaxy Buds

Same issue on Moto G7 Power. Also cuts out near microwaves, anything electric. My other buds don't do this. This is unacceptable in a $100+ earbuds when $8 ones don't have this issue. 


@SamsungRei wrote:

I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 


 

Samsung_vE0R9EV
Constellation
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Galaxy Buds

I agree, I am very disappointed with the Galaxy Buds. I cannot walk my dog and listen to music unless I hold the phone right next to my ear. They have constant interference. I have an S9 phone and have tried all of the suggestion on here and gotten no better results. I am thinking about buying a different product but I would have liked the $110 I spent to be a usable product.

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Solution
GreatTyler
Asteroid
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Galaxy Buds

Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well