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Asteroid

Galaxy buds connectivity issue

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Since the last firmware update the bluetooth connection to my buds is terrible. It starts to get choppy as soon as I put my phone in my pocket. If I old the phone behind my back it goes away completely. This performance is just unacceptable 

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Asteroid

Re: Galaxy buds connectivity issue

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Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

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37 REPLIES 37
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Constellation

Re: Galaxy buds connectivity issue

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I have the same problem I cant even use them cause as soon i put my phone on my pocket it starts to cut off, very choppy bluetooth connection. My $40 anker soundcore spirit x put the galaxy buds to shame on that aspect.

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Asteroid

Re: Galaxy buds connectivity issue

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Thank you for reaching out! I ended up resetting the earbuds since this happened after an update they got and that must have cleared something up cause they are much better now.

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Constellation

Re: Galaxy buds connectivity issue

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I have a samsung j7 and both phone and galaxy buds up to date.

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds connectivity issue

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@userwpDX8SDkgg What troubleshooting steps have you done in regards to your issue?

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Constellation

Re: Galaxy buds connectivity issue

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Will it work on a note 5 with Android 7.0 with it's full features and quality?

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Constellation

Re: Galaxy buds connectivity issue

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Same issue on Moto G7 Power. Also cuts out near microwaves, anything electric. My other buds don't do this. This is unacceptable in a $100+ earbuds when $8 ones don't have this issue. 


@SamsungRei wrote:

I would like to look into this further. Please provide the following:

 

Model of phone connected to:

Software version of phone:

Wearables app version:

Software version of Buds:

 

Have you tested the Buds with any other devices?

 


 

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Constellation

Re: Galaxy buds connectivity issue

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I agree, I am very disappointed with the Galaxy Buds. I cannot walk my dog and listen to music unless I hold the phone right next to my ear. They have constant interference. I have an S9 phone and have tried all of the suggestion on here and gotten no better results. I am thinking about buying a different product but I would have liked the $110 I spent to be a usable product.

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Asteroid

Re: Galaxy buds connectivity issue

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Hey,

 

So I connected the galaxy buds, went into the wearables app and clicked "About earbuds", then I reset the buds and set them up again like new and this helped with my issue for now. Hope this helps you as well

View solution in original post

Reply
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