Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[YoungTravis1981]

I don't know how to do that lol

[userpOwaG1pZmD]

My right ear Galaxy Bud is very quiet. Seems to be a common issue. Help please.

[SamsungJoJo]

Hi there!

Can you send a private message providing the following information so I can further assist? http://bit.ly/2GGYul4

Full Model Code:

Serial Number:

Firmware Version:

[Aldana3665]

Mine is doing the same thing

[userGIId0e69iq]

At the beginning they worked fine. Now the left ear bud plays at a much lower volume than the right. I tried all the troubleshooting tips, no luck. Just got these for my daughter this past Christmas, unfortunately I am now past the return date at the store.

[Thom848]

Did you try cleaning them? I found a small piece of debris caused mine to sound poorly.

[userGIId0e69iq]

I did, unfortunately I still have the issue.

[Anonymous]

Left galaxy bud volume decreased....help

[Samsung_tW6OrTx]

Very common problem with Samsung wireless bud, the sound dropping dramatically in one and/or both buds. I had to issue a claim with Samsung to replace them if you got them recently call Samsung up and file a claim. They'll send you out a new pair.

[SamsungAdam]

Thank you for reaching out. Can you please provide with the following information in a private message: http://bit.ly/2JH2rq2

Full model number:

Serial Number:

Current software version: