Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[MrQue]

@linkboy I believe these troubleshooting steps will assist with your issue?

[linkboy]

I just reset them again and now the left earbud isn't outputting anything at all.

I'm at a complete loss as to what's going on.

[MrQue]

@linkboy Have you tried these steps here?

[linkboy]

I have, they're still having the same problem.

Thank you for all the help, btw

[linkboy]

Some more info. 

When I put the right earbud in the case (so it disconnects), the left one starts working again. However, the second I pull the right bud out, the left one stops working.

So they appears to be doing what Samsung_6iUDdj7's are doing.

[SamsungKim1]

Did you receive these as part of the promotion or did you purchase them separately?

[linkboy]

They were purchased at a T-Mobile store. 

I'm still on a Note 8, so I didn't take part in the promotion.

[SamsungKim1]

Can I have your full model code and serial number via private message?

[userG6yO3GRdjO]

Hi I'm having the exact same problem, the right is very quite untried everything from cleaning it to resting it nothing has worked, is there anyway to fix this

[knightsurgeon]

Have you checked your touchpad settings to make sure the bud wasn't accidentally turned down that way?