Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[NickManDude]

Turn up the sound on the buds themselves with the touch pads

[SamsungJoJo]

Hey there,

Can you send a private message providing the full model code and serial number of the buds so I can further look into this for you? http://bit.ly/2GGYul4

[user3ByiiL2EnC]

Hi, I have some replacement buds that worked for a month and now the exact same problem has occurred again.  The left bud sound is so faint you cannot hear anything unless you max the volume.  Right bud is fine.

I have tried all of the recommended solutions (like I did with the previous defective pair), and nothing worked.  How can I get these replaced/repaired?

Thanks.

[SamsungRei]

Please send a private message with the serial number! I will be happy to assist you! http://bit.ly/2XERsky

[uservqFf8USTT1]

Same exact problem

[useriBCoybA4ZI]

My right earbuds volume is way lower then my left one. I've tried everything and nothing has worked. Need help to find out what I should do next .

[Stickyplace]

Sounds weird but wipe with alcohol wipe and blow into it

[useriBCoybA4ZI]

I've tried cleaning it and messing with the settings, nothing seems to work

[usersLd472DpAU]

I just started to notice this approximately two weeks ago and have tried every trick that I can think of, but it's still significanly lower volume on the right bud.  I have also tried all of the troubleshooting mentioned in other threads and followed the article on Samsung's website, to no avail.

Model:  SM-R170(EARBUDS), EP-QR170(CRADLE)

I received these through the promotion when I purchased my S10+.  Please let me know what other tricks are out there, or just replacement as I've seen on other threads.

-Brian

[MrZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number: