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Galaxy buds series volume is low

(Topic created: 03-29-2020 08:58 AM)
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user2C9IYRCqAq
Asteroid
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Galaxy Buds

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@user5nJQnIj9uJ Can you send a private message providing the full model code, serial number, and the current firmware you are running? http://bit.ly/2GGYul4

SeaSul25
Constellation
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Galaxy Buds

Hello,

 

I am experiencing a similar issue with my Samsung Galaxy Buds. I have tried resetting them via the application and have updated their firmware, however neither option fixed the issue.


We placed the order June 27th from Amazon and I didn't have any issues for the first 4 months. However, within the last few months I can only hear from the left bud clearly. The right bud has output, however it's very light. Similar to other posts I have read.

 


Can you advise please? 

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Samsung_QilRzCU
Asteroid
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Galaxy Buds

Samsung buds are soooooo cool

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SamsungLK
Samsung Moderator
Samsung Moderator
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Galaxy Buds

If you are experiencing this please send your full model code, serial number, and baseband version via private message.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userU88vpmsrH7
Constellation
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Galaxy Buds

Its not working

Hady_shabaan
Asteroid
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Galaxy Buds

@userLC6VfBi96o wrote:

I just got my Galaxy Buds today, charged them, paired them to my phone (Galaxy S7 Edge), and the right earbud is so faint it mine as well not be playing anything. I have restarted them, unpaired and repaired them, and nothing is working so far. Help would be much appreciated.


i fixed it my way.

 

check this video :

 

https://www.youtube.com/watch?v=YIgv71BI4WM&feature=youtu.be

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userSV6qSGtmfg
Constellation
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Galaxy Buds

I'm having the same issue with the left bud connected to a Note 10+. Please Help!!!!!!

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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

Please send a private message with the model code, the serial number, and a copy of the proof of purchase. I will be happy to see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Eritheill
Constellation
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Galaxy Buds

I have tried cleaning my right earbud, re-pairing it, I always leave my equalizer at Dynamic, but I cannot get more than a whisper out of my right earbud. This is the second pair of buds that have done this to me. Can you please advise?

SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@userNOIuTYjPND I apologize for your frustrations! Please send a private message with the model code and the serial number of this pair of earbuds. I would like to see what options are available for you. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.