Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[userUQEcZGbizK]

I am having the same problem but on my right ear bud. i cant hear anything but it still responds to the touch pls help 

[userTaJLdl2S0y]

The samething is happening  To me but it started only 3 days after I got them! Please help me.

[userq7f4HtaNMl]

I've got exactly the same thing, issue is I bought my buds second hand in summer last year so the warranty has ran out. 

[userES2Tpz4iWn]

I got the same problem but, with the right earbud. It shows battery level, responds with touch on my s9 plus, but it doesnt emmit any noise. And I really like them and trying to find solutions for it.

[SamsungAdam]

@userES2Tpz4iWn Thank you for touching base. I would be happy to assist you further. Can you please provide me with your full model number and serial number in a private message: http://bit.ly/2JH2rq2

[user7OW2Uf30Zo]

I have the same problem but with my right ear piece, just took it out of the case today and it wont play sound but does respond to toutch? It was fine yesterday... could I get any help Samsung? Thanks. 

[SamsungRei]

@userjhCGIIw8cs and @user7OW2Uf30Zo Please send a private message with the model code and serial number of your buds. http://bit.ly/2XERsky 

[3pcssuits]

Have the same problem but with the right ear bud, music balance out of wack and useless at the gym.

[MrZell]

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[userJbttPoModD]

I also have problems in galaxy buds, when I speak the listener doesn't hear clear voice but when they speak I hear very clear